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Customer Service 11 min read
How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
Customer Engagement 9 min read
We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. Here are three of the most important takeaways.
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Service 10 min read
Ensure only complex queries reach your support team, and equip them with the most effective strategies for providing efficient, human support.
Customer Engagement 9 min read
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
Customer Engagement 30 min listen
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Customer Service 1 min read
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
