Customer Service 23 min read
The ultimate guide to live chat support
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 3 min read
Announcing ‘The Intercom Customer Service Trends Report for 2023’
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
AI & Automation 30 min listen
Our grand experiment with GPT and generative AI
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
Customer Service 24 min listen
CX expert Bill Price on creating frictionless customer experiences
What if you could design a customer experience so smooth that customers don’t have to contact you?
AI & Automation 13 min read
Automated customer service: Support your customers more efficiently and effectively
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Customer Service 20 min listen
Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Customer Service 4 min read
We’ve got mail: Introducing Intercom email features to complement your customer support strategy
Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations.
Customer Service 4 min read
Announcing even more ways to support your customers: Here’s what’s new at Intercom
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
Customer Service 10 min read
Four beliefs shaping our vision for customer support
Our vision for the future of customer support is shaped by four core beliefs, which lead to happier customers, reduced churn, and long-term loyalty.
