Customer Service 10 min read
Four beliefs shaping our vision for customer support
Our vision for the future of customer support is shaped by four core beliefs, which lead to happier customers, reduced churn, and long-term loyalty.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
Drive retention from customer support with 4 easy steps
Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.
Customer Service 7 min read
In-context or out of touch: The future of online customer service
Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.
Customer Service 2 min read
Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’
When it comes to support, context is king. Learn how to drive bottom-line impact with in-context support in our new guide.
Customer Service 9 min read
4 ways your support team can boost efficiency and do more with less
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
Customer Engagement 5 min read
Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
How do you future-proof your customer engagement strategy for the digital age? Dive into our new report from Harvard Business Review Analytic Services to find out.
Customer Service 4 min read
Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale
The Intercom Inbox has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale.
Customer Service 27 min listen
Customer Experience author Elizabeth Dixon on the CX that makes an impact
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Customer Engagement 9 min read
How to ask your customers great questions and gather actionable feedback – 3 key takeaways
We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. Here are three of the most important takeaways.
