Strategies for providing next-generation service for today’s customers
Customer Engagement 8 min read
74% of consumers are now at least somewhat likely to buy from brands based on experiences alone. So how can you create a customer experience that stands from the competition? We’re sharing our top five ways you can easily set your CX apart.
Customer Service 8 min read
Discover the top three customer service trends from Klaus’s 2022 benchmark report. And see where to invest your time and resources.
Customer Engagement 9 min read
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
Customer Service 26 min listen
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.
Customer Service 4 min read
We’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging – and scale your support offering.
Customer Engagement 8 min read
Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.
Customer Service 25 min listen
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.
Customer Engagement 30 min listen
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
AI & Automation 8 min read
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
