Customer Service

Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’

For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how Intercom’s Customer Success team does it.

Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.

Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.

At any critical moment in your company, it’s just as important to prioritize your customer service strategy as it is to plan your product roadmap or your next marketing campaign. Here are three questions to ask as you get ready to scale.

Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.

We believe that proactive support is about so much more than just reducing inbound conversation volumes: it can also directly impact activation, retention, and ultimately, your business’s revenue. So we designed an experiment to prove it.

Our new Conversational Support Funnel report gives you a visual overview of how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources.