Customer Service 19 min listen
Leandra Fishman on driving revenue through stronger customer relationships
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 31 min listen
Jeff Toister on a guaranteed customer experience
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?
Customer Service 13 min read
How support leaders can empower their teams to satisfy, delight, and retain customers
Human support has a critical impact on customer satisfaction – and ultimately, on your company’s bottom line. Here’s why it’s so important to invest in human support as a strategic lever in your business.
Customer Service 6 min read
How do you say no to customers?
Building a successful product means saying no sometimes – but as a support rep, that can be challenging. Here are 6 ways that you can make saying “no” more palatable for the customer and easier on you.
Customer Service 30 min listen
Shep Hyken on getting customers to come back again and again
Customer service expert Shep Hyken joins us to discuss his latest book, which explores the secrets behind excellent customer retention and building long-term loyalty.
Customer Service 1 min read
Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’
The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come.
Customer Service 10 min read
Tactics to stay ahead of the curve and boost efficiency with proactive support
Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.
Customer Service 7 min read
Give your support team more input with this decision-making framework
We recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. Here’s what we learned – and how you can use it too.
Customer Service 5 min read
What is proactive support?
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.