Customer Service 5 min read
What is proactive support?
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 34 min listen
Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Customer Service 9 min read
Nailing your customer support interview at Intercom
Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team.
AI & Automation 8 min read
Automation in action: Proven ways to boost the bottom line with self-serve support
Self-serve support is key to being able to provide personal support at scale, combining powerful technology and the knowledge and expertise of your team to make it possible to offer what feels like a one-to-one support experience to every customer. Here are some proven ways to leverage it to boost the bottom line for your business.
Customer Service 11 min read
Sparking conversations: How every team can benefit from conversational support
Conversational support isn’t just good for your support team. Here’s how you can use it to deliver major business results across your entire company.
Customer Service 13 min read
Strategies to take your customer support global
As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.
Customer Service 11 min read
Agile support: 9 principles to help your team provide personal support at scale
How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.
Customer Service 9 min read
Conversational support isn’t just a nice-to-have – it’s make or break
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Customer Service 10 min read
The biggest challenges facing support teams right now (and how to solve them)
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.