Customer Service

Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team.

Conversational support isn’t just good for your support team. Here’s how you can use it to deliver major business results across your entire company.

As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.

How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.

Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.

Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.

The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.