Strategies for providing next-generation service for today’s customers
Customer Service 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Customer Service 1 min read
Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.
Customer Service 5 min read
Delivering great customer support means getting to the root cause behind customer conversations. Here’s how to understand what your customers are really asking.
Customer Service 5 min read
Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.
Customer Service 2 min read
Your CSAT score isn’t the only thing you should be looking at. Here’s what you need to know to do customer support metrics right.
Customer Service 7 min read
Typeform’s Senior Director of Customer Success Christine Werner outlines the importance of understanding your customers’ needs and desired outcomes, and how to create blueprints to help them succeed.
Customer Service 6 min read
Customer-facing environments require sustained energy, empathy, and enthusiasm to meet and exceed customer expectations. Learn how we boost team morale with our four-step M.O.R.E. framework.
Customer Service 6 min read
Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.
Customer Service 7 min read
Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.