Customer Service

Ensure only complex queries reach your support team, and equip them with the most effective strategies for providing efficient, human support.

Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.

Scale your support without scaling your costs – empower customers to self-serve and provide them with the fast answers they need, when they need them.

Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.

No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.

Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.

Delivering great customer support means getting to the root cause behind customer conversations. Here’s how to understand what your customers are really asking.

Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.