Customer Service

In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.

Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product or service.

How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.

Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.

The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.

We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.

Support leaders are often asked to make tough tradeoffs between customer experience and efficiency. But if you want support to positively impact revenue, you need to invest in both.

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.