Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
Aircall’s Global Head of Customer Care Ian MacLean explores the importance of having an integrated support tech stack to avoid what’s known as the “swivel chair effect” – switching between multiple tools and screens to gather enough context to solve a problem.
Customer Service 6 min read
In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Customer Service 8 min read
Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product or service.
Customer Service 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Customer Service 5 min read
Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.
Customer Service 7 min read
The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.
Customer Service 9 min read
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.
Customer Service 6 min read
Support leaders are often asked to make tough tradeoffs between customer experience and efficiency. But if you want support to positively impact revenue, you need to invest in both.
Customer Engagement 8 min read
Companies can no longer rely on decades-old technologies to power their customer relationships. Emails and forms are out. Personal, efficient conversational experiences are how businesses will differentiate their brands going forward.
