Strategies for providing next-generation service for today’s customers
Customer Service 35 min listen
Nate Brown shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.
Customer Service 5 min read
Go beyond bland FAQs with our tips for writing help content that informs, motivates and really sets your customers up for success.
Customer Service 5 min read
Measuring performance is difficult, so crafting effective KPIs (key performance indicators) is important. Find out how to track the success of your operations in relation to achieving your company goals or objectives.
Customer Service 6 min read
Good customer support costs time and money. Learn how support can become a strategic investment that increases customer retention and reduces churn.
Customer Service 5 min read
Aircall’s Global Head of Customer Care Ian MacLean explores the importance of having an integrated support tech stack to avoid what’s known as the “swivel chair effect” – switching between multiple tools and screens to gather enough context to solve a problem.
Customer Service 6 min read
In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Customer Service 8 min read
Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product or service.
Customer Service 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Customer Service 5 min read
Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.
