Customer Service

Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.

As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.

When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?

Today we’re introducing Resolution Bot – the next generation of our intelligent support chatbot. With Resolution Bot, you can deliver immediate resolutions to your customers and immediate value to your support team.

You don’t need to lose touch with your customers as your company grows. Customer support sessions help us build and nurture a customer-centric strategy, product roadmap, and culture – even as we scale.

Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers. And delivering on that promise requires making critical choices – from what their mission is to how they work.

One of the unavoidable realities of working in customer support is having to deal with people who are upset. Learning how to handle these situations will help you not only defuse angry customers but also keep your cool.

Creating great proactive help content – that resolves your customers’ queries – is a dialogue between your support team and product team. Start with these four questions.

How do you scale support experiences around the world? Learn our three step approach to creating a multilingual support strategy.