Customer Service 5 min read
Found in translation: How multilingual support helps you scale customer experiences
How do you scale support experiences around the world? Learn our three step approach to creating a multilingual support strategy.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
Announcing Intercom Academy – a new place to learn and grow
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
AI & Automation 5 min read
How a chatbot sped up our tech support resolution time by 50%
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Customer Service 27 min listen
Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Customer Engagement 7 min read
Building help content into your product launch
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Customer Service 30 min listen
HubSpot’s Michael Redbord on staying in touch with your customers as you scale
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
Customer Service 6 min read
Announcing three brand new features to help scale your support
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Customer Service 33 min listen
Guru’s Rick Nucci on using automation to scale your customer experience
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…
Customer Service 5 min read
How to maintain high quality conversations with your customers at scale
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.
