Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
AI & Automation 5 min read
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Customer Service 27 min listen
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Customer Engagement 7 min read
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Customer Service 30 min listen
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
Customer Service 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Customer Service 33 min listen
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…
Customer Service 5 min read
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.
Customer Service 4 min read
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
