Customer Engagement 6 min read
How we use bots at Intercom
We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Maybe you wonder if we…
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 14 min watch
5 lessons learned from growing a support team
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Customer Service 4 min read
The growth of video customer service and why your business needs it
Businesses are moving towards increasingly personal types of customer support – messaging, live chat and now, video. Learn how video can give your customers a personalized support experience that will help differentiate your business.
Customer Service 16 min listen
Growing customer support in a product-first company
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
Customer Service 19 min watch
How to tell your company story
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
Customer Service 6 min read
How to ramp up your Customer Support team using Intercom
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done.
Customer Service 8 min read
How customer support can keep up with customer expectations
Expectations around customer support are changing, and great support is becoming the differentiating factor when people choose what products to buy. Here’s a look at four customer support trends driving this shift and how innovative businesses are using them to drive growth.
Customer Service 6 min read
Your growth requires taking risks with your hiring strategy
There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection point is…
Customer Service 8 min read
Want your support team to drive revenue? Go real time.
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
