Customer Service 4 min read
Stars in their eyes – why we changed our emoji ratings
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 7 min read
Onboarding for business: How to help groups of users find success
When designing onboarding for business you’re not onboarding a single user, but entire groups of people at a company. Here are some tips on how to onboard groups of users.
Customer Engagement 6 min read
How we use bots at Intercom
We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Maybe you wonder if we…
Customer Service 14 min watch
5 lessons learned from growing a support team
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Customer Service 4 min read
The growth of video customer service and why your business needs it
Businesses are moving towards increasingly personal types of customer support – messaging, live chat and now, video. Learn how video can give your customers a personalized support experience that will help differentiate your business.
Customer Service 16 min listen
Growing customer support in a product-first company
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
Customer Service 19 min watch
How to tell your company story
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
Customer Service 6 min read
How to ramp up your Customer Support team using Intercom
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done.
Customer Service 8 min read
How customer support can keep up with customer expectations
Expectations around customer support are changing, and great support is becoming the differentiating factor when people choose what products to buy. Here’s a look at four customer support trends driving this shift and how innovative businesses are using them to drive growth.
