Customer Service

Imagine walking into the office one morning and having your star team member ask if you have a few minutes…

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…

If you want customers to stick around, you need to show them how to get the most from your product….

Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support

Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…

Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get…

All customers will have product improvements they would like to see, but responding to those requests requires a rigorous framework to be effective. Here’s our best practice guide for handling feature requests in customer support.

There is a famous old saying about the value of education: “Give a man a fish, and you feed him…

Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…