Customer Service 6 min read
Your growth requires taking risks with your hiring strategy
There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection point is…
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 8 min read
Want your support team to drive revenue? Go real time.
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
Customer Service 7 min read
Motivate your star performers with meaningful career conversations
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…
Customer Service 5 min read
Driving new revenue: how real-time support improves conversion
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
Customer Service 7 min read
How we scaled product demos at Intercom
If you want customers to stick around, you need to show them how to get the most from your product….
Customer Service 5 min read
Creating a culture of trust in customer support
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support
Customer Service 3 min read
How to build a help center from scratch
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…
Customer Service 5 min read
How our IT team uses Intercom
Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get…
Customer Service 7 min read
The right way to respond to feature requests
All customers will have product improvements they would like to see, but responding to those requests requires a rigorous framework to be effective. Here’s our best practice guide for handling feature requests in customer support.