Customer Service

At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between these two…

Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…

When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a…

Many online businesses have done little to improve our most frustrating real life customer support experiences. Too often, they rely…

Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties…

There are hundreds of customer service metrics your support team can track for your conversational customer support. But you will…

Sales and support teams usually aren’t seen as having much in common. In fact, at most companies a certain amount…

Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…