Customer Service Archives

How to hire a great customer support rep

No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…

Senior Director, Automated and Proactive Support, Intercom

There’s no escaping the fact that supporting your customers costs money, but how much money can you afford to spend…

Product Marketing Manager, Intercom

Customer support has undergone some dramatic changes over the past ten years. We’ve moved from call centers, to ticket-based helpdesks,…

Former Head of Platform Partnerships, Intercom

Your support team spends all day talking to customers about your product. That probably means they know both your product…

Former Manager of Customer Support, Intercom

In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…

Chief Product Officer, Intercom

In software development, shipping a product is just the beginning. Only when a product is in the hands of its…

Former Content Design Lead, Intercom

Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best…

Product Manager, Intercom

For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…

Former Senior Product Education Manager, Intercom

We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…

Former Senior Customer Success Advocate, Intercom