Customer Service 2 min read
Analyzing Abandonment in Your Product
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Strategies for providing next-generation service for today’s customers
Customer Service 2 min read
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Customer Service 2 min read
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Customer Service 3 min read
When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…
Customer Service 2 min read
Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…
Customer Service 4 min read
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Customer Service 5 min read
Everything you design—from slide decks to email newsletters, from marketing sites to company t-shirts—has a goal, and that goal is…
Customer Service 6 min read
Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….