Customer Service 2 min read
When the answer isn’t in the data
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 8 min read
Why you should provide VIP customer support
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Customer Service 1 min read
Our new book: Intercom on Customer Support
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
Customer Service 5 min read
Effective messages have real goals
Knowing precisely what you want to achieve from a message before you send it is key. Not only to crafting…
Customer Service 3 min read
How ProfitBooks used Intercom to increase renewal rates by 40%
When accounting software startup ProfitBooks grew to more than 1,000 customers in a matter of weeks, things got hectic. Like…
Customer Service 5 min read
Seven properties of effective messages
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Service 4 min read
Better goals help Magoosh improve message performance by 11%
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Customer Service 9 min read
How we use Intercom to support Intercom customers
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service 5 min read
Don’t let your users become a Twitter mob
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
