Customer Service 5 min read
Effective messages have real goals
Knowing precisely what you want to achieve from a message before you send it is key. Not only to crafting…
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 3 min read
How ProfitBooks used Intercom to increase renewal rates by 40%
When accounting software startup ProfitBooks grew to more than 1,000 customers in a matter of weeks, things got hectic. Like…
Customer Service 5 min read
Seven properties of effective messages
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Service 4 min read
Better goals help Magoosh improve message performance by 11%
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Customer Service 9 min read
How we use Intercom to support Intercom customers
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service 5 min read
Don’t let your users become a Twitter mob
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
Customer Service 7 min read
Design principles: insights are not about analytics
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Service 32 min listen
Talking user onboarding with Samuel Hulick
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Customer Service 5 min read
Storyful stays relevant, timely, and authentic with Intercom
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
