
Customer Service 20 min watch
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Strategies for providing next-generation service for today’s customers
Customer Service 20 min watch
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more.
Customer Service 20 min watch
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more.
Customer Service 20 min watch
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
Customer Service 20 min watch
How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to adopt AI.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Scott Donnelly, Customer Operations Enablement Manager at SiteMinder, which movie robot they’d choose as their AI sidekick, what advice they’d give to their peers in the customer service industry, and more.
Customer Service 23 min watch
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.