Customer Service 1 min read
Prepare your internal knowledge content for AI
Knowledge content is the fuel that feeds the AI beast – not just external content, but internal content too. Here’s how to get started.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 30 min watch
The Ticket: Evolving your support org to thrive in the AI era
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Customer Service 16 min watch
The Ticket: Mapping out the first 90 days with AI-first Customer Service
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.
Customer Service 3 min read
Ready to transform your career, customer support leaders?
CS leaders, do you want to focus on your own career growth? AI can give you more time for strategy and mentoring. Here’s how.
Customer Service 4 min read
Response Time: Vol. 26
In our latest “Response Time” interview, we ask Steve Tondé, Support Desk Manager at PayShepherd, what movie robot they would choose as their AI sidekick, what celebrity would be great at their job, and more.
AI & Automation 24 min watch
Off Script: Into the future with AI-first Customer Service
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Customer Service 21 min watch
The Ticket: Exploring customer service career paths in the age of AI
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
AI & Automation 4 min read
AI skepticism is giving way to curiosity among customer service teams
There is an understandable level of anxiety among support teams about the impact AI is going to have on staffing levels in the customer service industry – but we’re already seeing the real-world benefits for support reps.
Customer Service 25 min watch
The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.