AI & Automation 20 min watch
The Ticket: Moment of truth – Fin AI Copilot in practice
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.
Customer Service
Strategies for providing next-generation service for today’s customers
AI & Automation 18 min read
The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Customer Service 16 min watch
Watch our Fin AI Copilot launch event
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
AI & Automation 10 min watch
The Ticket: How Fin AI Copilot changes the game for support teams
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
AI & Automation 8 min read
There’s no going back – the new era of AI-first Customer Service has arrived
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
Customer Service 4 min read
Introducing Fin AI Copilot: Increase agent efficiency by 31%
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
Customer Service 1 min watch
Something big is coming
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.
Customer Service 3 min read
Response Time: Vol. 25
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more.
Customer Service 20 min watch
The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.