Customer Service 1 min watch
Something big is coming
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 3 min read
Response Time: Vol. 25
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more.
Customer Service 20 min watch
The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.
Customer Service 4 min read
Customer service trends on tour: Bringing our 2024 report to life
From global webinars to in-person events in Paris, New York, and London, we’ve had a blast unpacking the data and insights from our 2024 Customer Service Trends Report and getting our speakers’ and audiences’ takes on what’s happening in the customer service space.
Customer Service 25 min watch
The Ticket: Fueling the AI machine with the knowledge it needs
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
Customer Service 3 min read
Farewell to the customer service Frankenstack
Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it’s time to say goodbye to the Frankenstack.
Customer Service 2 min read
Response Time: Vol. 24
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more.
AI & Automation 27 min watch
The Ticket: How AI is transforming customer service tech stacks
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Customer Service 2 min read
Embracing change, the customer service way
AI has fundamentally transformed customer service, so it’s important for support leaders to adopt a growth mindset. Here’s how we’re embracing change on the Intercom Customer Support team.
