Strategies for providing next-generation service for today’s customers
Customer Service 20 min watch
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.
Customer Service 4 min read
From global webinars to in-person events in Paris, New York, and London, we’ve had a blast unpacking the data and insights from our 2024 Customer Service Trends Report and getting our speakers’ and audiences’ takes on what’s happening in the customer service space.
Customer Service 25 min watch
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
Customer Service 3 min read
Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it’s time to say goodbye to the Frankenstack.
Customer Service 2 min read
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more.
Customer Service 6 min read
AI is not going away. It’s not a fad. You’ve got to have a plan. This 30-60-90 day plan will help you make the most of AI right away.
AI & Automation 27 min watch
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Customer Service 2 min read
AI has fundamentally transformed customer service, so it’s important for support leaders to adopt a growth mindset. Here’s how we’re embracing change on the Intercom Customer Support team.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Crystal Stephens, Head of Customer Experience at Atlas, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.