If shipping is your heartbeat, you're in the right place
Engineering 8 min read
At Intercom, we start with an understanding of a real problem that our customers experience. It sounds simple, but why do so few companies do it well?
Engineering 6 min read
A lot of skills are perfectly transferable between careers, and can actually bring valuable perspectives and approaches to a new field. Here are some top tips for successfully switching careers and starting on the right foot in a new role.
Engineering 10 min read
Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox, Inbox Views, API, Articles, the user…
Engineering 6 min read
Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps.
Engineering 30 min listen
While good coding skills are always appreciated, being a staff plus engineer demands a lot more than just your technical prowess. What does it take to get there, and more importantly, where can you have the biggest impact on your organization?
Engineering 7 min read
The old world of siloed companies and their siloed tools is breaking down. This belief underpins our commitment to building a product that interoperates smoothly with any company’s tech stack, no matter how large and complex, while multiplying the value that tech stack can offer.
Engineering 7 min read
At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.
Engineering 4 min read
How do you keep your business secure and also build and maintain the trust of your customers? Learn how to best secure your Intercom workspace and ensure you keep that data safe.
Engineering 9 min read
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.
