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Engineering 32 min listen
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Engineering 8 min read
At Intercom, we rely on Elasticsearch as a core technology to power key parts of our platform. But how do we make it a seamless experience for our product teams? Here’s how we run our search infrastructure on AWS.
Engineering 5 min read
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Engineering 9 min read
When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases.
Engineering 15 min read
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
Engineering 6 min read
How does a rapidly scaling company manage the core technologies it relies on? This is the story of how we developed and evolved a dedicated core technologies team at Intercom.
Engineering 3 min read
Intercom is proud to announce that we have passed our recent SOC 2 audit and have been awarded a SOC2 Type 2 report covering “Security and Availability Principles”
Engineering 30 min listen
Darragh joined Intercom in early 2012 as a product engineer and our second outside hire. Fast forward to today, and he’s…
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
