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Customer Engagement 26 min listen
The SaaS response – how companies are responding to COVID-19
We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.
Best practices to attract, engage, and retain discerning consumers
Customer Engagement 26 min listen
We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.
Customer Engagement 40 min listen
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Customer Engagement 8 min read
The Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading.
Customer Engagement 11 min read
Learn how you can turn account-based marketing into a growth lever for your business – by putting the right team, tools, and processes in place.
Customer Engagement 11 min read
Technology companies often have difficulty developing a clear value proposition that aligns with product and brand identity – here’s how you can begin to get the alignment right.
Customer Engagement 10 min read
So you have an amazing product and now it’s time to craft a killer landing page to sell it. Here’s how we create landing pages that convert.
AI & Automation 6 min read
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Customer Engagement 13 min read
As a business grows, it becomes impossible to know all your customers intuitively. Customer segmentation helps you understand what to build, market, and sell – at scale. Here’s how we approached it at Intercom.
Customer Engagement 34 min listen
What makes a community in the age of the internet? Bailey Richardson shares her fascinating insights gleaned from her work at the likes of Instagram.