Best practices to attract, engage, and retain discerning consumers
Customer Engagement 16 min listen
As product-first businesses evolve, so do their product marketing needs. But is there a right way to set up your org for success? We talk to our PMM leaders about product marketing and how we do it at Intercom.
Customer Engagement 8 min read
What does product marketing at Intercom look like? We’re sharing four learnings that are key to a successful (and happy!) PM team.
Customer Engagement 9 min read
Not all NPS results are the same – it’s all too easy to turn them into a vanity metric. Here’s how we do our NPS surveys at Intercom to make sure they are as insightful and accurate as possible.
Customer Engagement 7 min read
Great onboarding isn’t just about showing users where features are – instead, it must create a positive first impression that sets the tone for a fruitful, long-lasting relationship with your users.
Customer Engagement 30 min listen
CX pioneer Jeanne Bliss chats to Dee Reddy about what it takes to create a legacy of sustainable, customer-centric business.
Customer Engagement 40 min listen
In celebration of this year’s International Women’s Day, we’re challenging ourselves to support, give visibility to, and praise women’s achievements.
Customer Engagement 44 min listen
In the tech world, we’ve seen time and time again how customer experience can make or break a business. But when it comes to the government, is there such a thing as the citizen experience? Intercom’s Sarah Tran chats to Code for America CEO Amanda Renteria.
Customer Engagement 6 min read
What do we mean when we say “conversational”? Conversations are changing as technology evolves – here’s why it matters for your business.
Customer Engagement 45 min listen
In today’s episode we chat to the people who have worked tirelessly to ensure we managed to retain our strong culture and camaraderie across all of our teams and offices.