Customer Engagement 45 min listen
One-stop S.H.O.P.
In case you missed our dedicated four-part series on retail, we’ve collated it here for you to enjoy in one place. Your one stop S.H.O.P.
Customer Engagement
Best practices to attract, engage, and retain discerning consumers
Customer Engagement 36 min listen
Built for You: Making of Series
Our second Built For You panel talk through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.
Customer Engagement 50 min listen
S.H.O.P.: Learning from the Present
In our final instalment of S.H.O.P., we’re looking at how this year’s holiday shopping could impact retail for years to come.
Customer Engagement 45 min listen
S.H.O.P.: Making the move Online
In the third installment of our four-part series S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.
Customer Engagement 47 min listen
S.H.O.P.: Making a Habit of it
In the second of our four-part series S.H.O.P., we examine the social changes that are redefining the retail sector and explore what our new consumption habits say about the wider world.
Customer Engagement 45 min listen
S.H.O.P.: What’s in store for the Store?
In the first of our four-part series S.H.O.P., we’re exploring the past, present, and future of the physical store in an increasingly digital world.
Customer Engagement 58 min listen
Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.
Customer Engagement 3 min read
Announcing Banners – the simple new way to engage your customers
Introducing our newest message type, Banners – you can now create a message that occupies that prime real estate at the top or bottom of your app or website where it can capture the attention of visitors.
Customer Engagement 7 min read
Announcing Series: Intercom’s powerful new visual campaign builder
Successful customer engagement depends on the careful orchestration of messages based on audience behavior – and to do it right requires an intuitive, powerful tool. Say hello to Series.
