Customer Engagement 47 min listen
H.O.M.E: Entertainment – when all the world’s a stage
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
Customer Engagement
Best practices to attract, engage, and retain discerning consumers
Customer Engagement 6 min read
Send better email: A step-by-step guide to improving your email deliverability and open rates
Email is an important channel for acquiring, supporting, and retaining users, but your sending reputation is critical. Here’s how to improve open rates and decrease bounces.
Customer Engagement 45 min listen
H.O.M.E: Market – when this little piggy stayed home
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
Customer Engagement 40 min listen
H.O.M.E: Off the clock – love, laughter and life through a lens
Part two of our four-part podcast series exploring our “new normal”. With life lived entirely in the home, how are people socializing and staying in touch?
Customer Engagement 10 min read
Everything just changed: How to keep your customers at the center during turbulent times
There are many factors to consider when making business decisions during times of uncertainty – but the most important one is customer impact. Here’s how we’re navigating the changing landscape for our business and our customers.
Customer Engagement 45 min listen
H.O.M.E: Health and wellness in the great indoors
In episode one of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We examine health and wellness to see how individuals and companies are getting on.
Customer Engagement 5 min read
Reading list: Advice for customer retention
Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.
Customer Engagement 26 min listen
The SaaS response – how companies are responding to COVID-19
We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.
Customer Engagement 40 min listen
Bailey Richardson on creative ways to move user communities online
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.