Best practices to attract, engage, and retain discerning consumers
Customer Engagement 12 min read
Industry leaders share key components of and advice for building a strong business resilience strategy that bolsters businesses faced with challenges and sets them up for growth longterm.
Customer Engagement 47 min listen
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
Customer Engagement 6 min read
Email is an important channel for acquiring, supporting, and retaining users, but your sending reputation is critical. Here’s how to improve open rates and decrease bounces.
Customer Engagement 45 min listen
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
Customer Engagement 40 min listen
Part two of our four-part podcast series exploring our “new normal”. With life lived entirely in the home, how are people socializing and staying in touch?
Customer Engagement 10 min read
There are many factors to consider when making business decisions during times of uncertainty – but the most important one is customer impact. Here’s how we’re navigating the changing landscape for our business and our customers.
Customer Engagement 45 min listen
In episode one of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We examine health and wellness to see how individuals and companies are getting on.
Customer Engagement 5 min read
Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.
Customer Engagement 26 min listen
We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.