Introducing Fin AI Copilot: Increase agent efficiency by 31%
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
All the latest news and updates about Intercom – the product, the company and the people
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
AI & Automation 8 min read
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
AI & Automation 10 min watch
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
Customer Service 4 min read
Our new reporting features allow you to get clear, actionable insights into the performance of your entire support organization.
Customer Service 2 min read
Unlock global customer support with Intercom’s AI chatbot, Fin, now offering multilingual capabilities in 45 languages.
News & Updates 4 min read
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
News & Updates 2 min read
Introducing Archana Agrawal, our new President at Intercom. With over 16 years of experience in the software industry, she will lead our go-to-market strategy and teams, driving growth and success.