All the latest news and updates about Intercom – the product, the company and the people
Customer Service 3 min read
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.
News & Updates 3 min read
Welcoming new senior leaders to Intercom – CMO Anna Griffin; our first General Counsel Cheree McAlpine; VP, EMEA Sales Sanj Bhayro; and new Board Member Fred Ball.
News & Updates 7 min read
Check out our recent updates, all built to help you improve your conversational support, engage customers anywhere, integrate the tools you love, and more.
News & Updates 4 min read
Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.
Customer Service 6 min read
Our new Conversational Support Funnel report gives you a visual overview of how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources.
News & Updates 1 min read
We’re extremely excited to connect with the tech community – in person – at Web Summit in Lisbon from November 1st to 4th.
News & Updates 9 min listen
Back in 2018, we realized we needed to scale the APAC team to meet Intercom’s rapid growth. And thus, the Sydney office was born. Now, we hear from the Aussie team to learn how the journey has been.
News & Updates 6 min read
When we started Inter-Amigos, Intercom’s employee resource group (ERG) for Latinx colleagues, this time last year, we had one common goal: create a space to explore our shared cultural background while elevating our voices across Intercom.
News & Updates 8 min read
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
