News & Updates

Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.

We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.

We’re always adding more and more improvements to Intercom. We want to enable both you and your customers to have…

To mark Intercom’s 10th birthday, we reflect on the journey from there to here – the major moments and notable milestones that have defined us as a company and as a group of people. Here, we look at 10 highlights from 10 years of Intercom

As your business grows, it’s natural that your brand will need to grow with it. Here’s how we’ve evolved our look.

We’ve thought a lot about how we want to work in a post-pandemic world. As the world re-opens, here are our thoughts on introducing more flexibility to both our work styles and workspaces.