All the latest news and updates about Intercom – the product, the company and the people
News & Updates 6 min read
We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year.
News & Updates 35 min listen
As our podcast producer Dee Reddy hangs up her headphones, we take a look back at some of her favorite episodes from the past two years.
News & Updates 4 min read
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
News & Updates 7 min read
We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
News & Updates 3 min read
We are proud to announce that Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfil their obligations as we store and process data relating to health in a manner consistent with HIPAA standards.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Customer Service 1 min read
Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.
Customer Service 5 min read
Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.
News & Updates 30 min listen
Intercom CEO Karen Peacock and CRO Leandra Fishman share their thoughts on not just what makes a good leader, but a good ally, a good colleague, and a good friend.