All the latest news and updates about Intercom – the product, the company and the people
News & Updates 4 min read
In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about.
News & Updates 4 min read
As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected.
News & Updates 1 min read
Learn how groups and organizations leading projects related to COVID-19 have been using Intercom in the fight against the pandemic.
News & Updates 30 min listen
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Customer Service 5 min read
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Customer Service 8 min read
Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like COVID-19 hits, what do you say and how do you say it?
Customer Service 5 min read
Today we’re introducing Resolution Bot – the next generation of our intelligent support chatbot. With Resolution Bot, you can deliver immediate resolutions to your customers and immediate value to your support team.
News & Updates 3 min read
Having the right tools to support customers is vital if your customer base is growing at a fast clip. Learn how Hostinger found success with Intercom.
Engineering 6 min read
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
