News & Updates 4 min read
How GetAccept uses all of Intercom to grow its revenue by 450%
With Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 12 min read
The decade software ate the world
The 2010s were a turbulent decade, but it’s impossible to make sense of the period without understanding the role of software. Here, we trace some of the biggest trends and stories in technology over the past 10 years.
News & Updates 35 min listen
Pause/Rewind: 2019 on the Inside Intercom podcast
This year has been a busy one for us on the podcast – we released over 57 episodes on everything from growth and sales to product and design. Here’s a roundup of our favorite conversations from year that was.
Customer Engagement 8 min read
2019 on Inside Intercom
The Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading.
News & Updates 1 min read
Inside Intercom survey – what content do you need to excel at your job?
Our Inside Intercom readers’ opinions mean everything to us. Take this 10-minute survey to tell us exactly what you need from our content in 2020. You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions.
News & Updates 7 min read
What we shipped: 10 new features and updates to make using Intercom even easier
Over the past few months, we have released a number of new features and updated older ones to make the experience of using Intercom even more intuitive for you and more streamlined and effective for your visitors and customers.
Customer Service 5 min read
Announcing Intercom Academy – a new place to learn and grow
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
News & Updates 1 min read
Announcing ‘Intercom on Sales’ – our playbook for scaling a billion dollar business
When a business is growing quickly, you need to constantly be on the lookout for new ways to drive revenue – new tactics, new channels, new motions. ‘Intercom on Sales’ details how we’ve done it, and how you can too.
Customer Service 6 min read
Announcing three brand new features to help scale your support
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
