News & Updates 1 min watch
Announcing our new, customizable Inbox – now with apps
Today, we’re announcing our reimagined Inbox, which you can customize with apps to work exactly the way you want to.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 4 min read
What’s up with the new website? Taking the first step toward a new brand
Seen the new look on our website today? Check out our video about the changes we made.
News & Updates 1 min read
Announcing the second edition of ‘Intercom on Onboarding’
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
News & Updates 1 min read
Introducing Custom Bots for mobile
Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.
News & Updates 8 min read
Announcing Product Tours: A new way to create powerful, personalized user onboarding
Introducing Product Tours – craft tailor-made onboarding experiences for your users, with contextual, personalized tours to help you take your onboarding and retention to the next level.
Customer Engagement 2 min read
Announcing our new guides: everything you need to know about buying live chat
With so many live chat tools and shiny new features in the market, the buying process can feel overwhelming. Our new guides for sales and marketing teams will help simplify the buying process for your team.
News & Updates 5 min read
What we shipped: 8 new features to create a best-in-class customer journey
Over the past month, we’ve shipped several improvements and new features aimed at helping you to craft a best-in-class customer journey, whether you’re in marketing, sales or support.
News & Updates 2 min read
Get personal: Say hello to account-based marketing in Intercom
Now, you can convert more of your target accounts into opportunities by sending them personalized messages while they are active on your website.
News & Updates 5 min read
What we shipped: 5 features to boost productivity
Over the past month, we’ve shipped several improvements and new features aimed at helping you to get more done – whether you work on sales, marketing or support.
