All the latest news and updates about Intercom – the product, the company and the people
News & Updates 5 min read
At Intercom we think a lot about what it means to deliver a differentiated customer experience. That’s why in the last month, we’ve released a suite of new features and apps on our App Store to help you do just that.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!
News & Updates 6 min read
In the past month, we have released seven new features to help you deliver more personal experiences at scale through both intelligent automation and a data-driven understanding of your customers.
Customer Engagement 1 min watch
Our new Google Analytics app enables you to measure the impact of the Intercom Messenger on your website conversion rates. See how it works.
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
News & Updates 6 min read
Introducing Answer Bot (now called Resolution Bot), an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.
Engineering 3 min read
Intercom is proud to announce that we have passed our recent SOC 2 audit and have been awarded a SOC2 Type 2 report covering “Security and Availability Principles”
News & Updates 5 min read
Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership.
News & Updates 5 min read
In the past month, we have released 7 new sophisticated features that help you experiment, measure impact and give your leads and customers a targeted, on-brand experience.