News & Updates Archives

Your customers have mastered emoji. Now it’s your turn.

At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…

Former Senior Editor, Intercom

VP Research and Data Science, Intercom

Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best…

Product Manager, Intercom

This week, our question comes from Gabriele: “What books would you recommend to an entrepreneur just starting out?” The number…

Co-founder & Chief Strategy Officer, Intercom

On Good Friday in 1962, Lou Groen trialled a new sandwich in his Ohio burger restaurant. It was a last-ditch…

Former Director, Product Marketing, Intercom

Elizabeth became a Partner at 500 Startups in the spring of 2015, but her connection to the early-stage venture fund…

Former Director of Content, Intercom

The shift away from one-time transactions toward recurring revenue has made user onboarding the critical step in scaling a product…

Co-founder & Chief Strategy Officer, Intercom

Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…

Former Manager of Customer Support, Intercom

Our new messenger marks the culmination of a year’s worth of work. We’re announcing our new messenger to help businesses…

Chief Product Officer, Intercom

If you’ve used a marketing automation tool to talk to customers, you’re familiar with the frustration of trying to send…

Former Senior Product Marketing Manager, Intercom