All the latest news and updates about Intercom – the product, the company and the people
News & Updates 2 min read
At Intercom, we’re obsessed with our customers’ success, and we’re busy building key features to help you take your customer engagement offering to the next level. Welcome to July’s edition of Built for you: Increased response rates, efficiency, and personalization.
News & Updates 2 min read
We’re very proud of the company culture we’ve built over the past 11 years, and so we’re delighted to be recognized by 3 renowned employer awards.
Customer Engagement 5 min read
How do you future-proof your customer engagement strategy for the digital age? Dive into our new report from Harvard Business Review Analytic Services to find out.
News & Updates 30 min listen
A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.
News & Updates 2 min read
We’re delighted to unveil a host of fresh localization efforts across our product and website, including Inbox real-time dashboards and our newly translated website in French, German, Spanish, and Brazilian Portuguese.
News & Updates 1 min read
We’re delighted to share that Intercom has launched as one of the first apps in the Stripe App Marketplace to enable every Stripe customer to provide transactional support resolutions in real time.
News & Updates 3 min read
SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you in June.
News & Updates 9 min read
For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.
News & Updates 4 min read
We’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster.
