Articles on the values, principles and practices that we use to build Intercom.
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Engineering 5 min read
Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions.
Engineering 8 min read
As an Intercom engineer, you’re given all the support you need to make a real impact, fast. Here, we explore what makes engineering at Intercom different.
Engineering 6 min read
Product engineers are experts at identifying, understanding and solving problems. But not all problems are solved in the code editor.
Engineering 6 min read
Large engineering organizations face a common problem – different teams working on different parts of a product can end up…
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Engineering 11 min read
The top indicator of a successful team isn’t tenure, seniority or salary levels. It’s psychological safety. Here’s how to build it into your organization.
