The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 30 min listen
I hosted a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what’s on the horizon for bots, messengers and apps in 2019.
Customer Engagement 1 min read
The Modern Guide to Live Chat for Marketing will walk you through the fundamentals of where live chat sits in the marketing funnel why live chat isn’t just for support and our best practices for implementation and automation.
Customer Service 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Product & Design 38 min listen
As we’ve done in past years, I sat down with Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) to reflect on the things we’ve learned in the last 12 months.
News & Updates 7 min read
In 2018, we invested heavily in building best in class products with non-stop innovation. Here’s a roundup of what we shipped this past year and how these innovations are helping our customers grow.
Sales 4 min read
How do you quickly establish rapport with leads over live chat? Learn how to use storytelling to build trust and keep leads engaged – and ready to convert.
AI & Automation 30 min listen
Sujan Patel – one of today’s most well-known growth experts – join us to discuss the power of chatbots, the most effective ways he’s seen them being used, and where he thinks the future of automation is headed.
News & Updates 10 min read
It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog posts to our books, our podcast to our microsites.
Sales 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
