The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 30 min listen
Patrick Campbell, CEO of ProfitWell, on why he left his job as an economist at the NSA to start building software, the density of marketing channels today (and how to break through the noise) and the biggest pitfalls to avoid when pricing your product.
Engineering 7 min read
Developing APIs to support developers building on top of our fast growing products comes with a lot of challenges. At Intercom, we have now introduced API versioning to enable us to improve and iterate on our platform more dynamically and safely.
Sales 2 min watch
We wanted to bring velocity to our sales process for emerging businesses and startups, while still creating the powerful, personal connection a demo offers, so we decided to introduce carefully crafted group demos. Here’s what we learned.
Customer Engagement 25 min listen
Product marketing is about getting people to understand not just what you’re building, but why they should care about what you’re building. I spoke about this topic at Intercom’s 2017 World Tour.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!
Sales 12 min read
In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. While valuable, a lack of formal sales training and sales process can seriously undermine early efforts to scale. Here are the key sales steps to adopt for strong growth, fast.
Customer Service 4 min read
Businesses are moving towards increasingly personal types of customer support – messaging, live chat and now, video. Learn how video can give your customers a personalized support experience that will help differentiate your business.
Engineering 4 min read
Back in April, we released our biggest ever update to our Messenger – we completely rethought how a messenger designed…
Customer Engagement 23 min listen
Meagen Eisenberg, CMO at MongoDB, discusses the most important hires every marketing team needs, what B2B marketers can learn from the consumer world, and the must have marketing technologies for your business.