The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 13 min read
If you are serious about improving sales performance, you need to go beyond headline KPIs and dig into underlying metrics. Here are the ones we use to drive faster growth.
Product & Design 18 min watch
We spend a lot of time talking about how companies can get to the point where their product resonates in the market. At WebSummit 2018, I made the case that this is not the only thing that matters.
Customer Service 16 min listen
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
Customer Engagement 6 min read
Tech stacks are the tools that marketing and sales use to reach out to customers and track results. They form…
Sales 7 min read
There’s a common mistake sales reps make when trying to hit their quota. It’s focusing exclusively on the size of their pipeline. The only problem? They’re forgetting the element of time, and that’s what makes sales velocity such a powerful metric for sales teams.
News & Updates 6 min read
In the past month, we have released seven new features to help you deliver more personal experiences at scale through both intelligent automation and a data-driven understanding of your customers.
Product & Design 3 min read
Mobile formats such as stories have exploded in popularity in recent years, but they raise some interesting design questions – how are they changing the mechanics of mobile interaction? What role do ubiquitous cameras have in shaping how we communicate with these formats?
Sales 28 min listen
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.
Customer Engagement 6 min read
Our customers are already seeing value from implementing Custom Bots on their website by personally engaging new visitors with video, automatically qualifying leads and nurturing new trial users to paid plans.
