The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 35 min listen
Jake Knapp is a UX designer and author best known for creating the design sprint process at Google. He explains how the powerful framework behind design sprints can be applied to our everyday work.
Sales 3 min read
Our new revenue and sales team performance reports give marketing and sales teams instant visibility into how using Intercom has a positive impact on their business.
News & Updates 1 min read
Messaging has fundamentally changed how businesses and customers communicate and now we believe we’re on the cusp of another change. On October 11th, we’ll share our vision for the next chapter in business growth.
Customer Engagement 37 min listen
Marketing and sales may employ different tactics, but their goal should be singular: help the company sell its product. We discuss how sales and marketing should work together to form a single revenue plan.
Product & Design 5 min read
The ideal onboarding experience is an easy and frictionless path to finding value. Consumer products perfected this by building onboarding…
AI & Automation 4 min read
Custom Bots, our new generation of highly customizable chatbots, are completely reshaping the sales process for both customers and sales teams. Find out why these bots represent a new baseline of productivity.
Sales 5 min read
Live chat requires sales teams to develop new skills, from how to engage in real time with website visitors to how to qualify in a conversational, not spammy, way.
Engineering 4 min read
How do we get the right balance between shipping safely and shipping fast?
News & Updates 5 min read
Volume and capacity are always top of mind for sales, support and marketing teams. At Intercom, we’re helping all three teams do more with their time to increase their performance.