Customer Service 19 min watch
How to tell your company story
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 7 min read
Fresh perspective – how we invented our Custom Bot chatbot builder
Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
Sales 1 min read
The Beginner’s Guide to Real-Time Sales: get started with the future of selling
In an on-demand world where customers can research, buy and sell everything they want with just a few clicks, modern prospects expect a real-time buying experience.
News & Updates 1 min read
Video Bots: The future of sales automation
Video is one of the best ways to capture someone’s attention, and when paired with our Custom Bots and apps, you can turn that attention into action, automatically. Video Bots help businesses leverage video to create personal and engaging experiences that drive action.
Product & Design 29 min listen
GV’s Kate Aronowitz and Vanessa Cho on leading through design
When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their future careers. Two decades later, these two women are blazing trails in design leadership.
Product & Design 7 min read
An upstanding brand – how team values influence how we work
A set of core values makes it easier for everyone to navigate behavioral expectations at Intercom, and for individuals to…
Sales 6 min read
Avoid the land of no decision: 6 critical questions for every discovery call
Asking the right questions early in the sales process is paramount to understanding your prospect’s use case and fit for the product solution you offer. See the six questions we ask on every sales discovery call.
Customer Service 6 min read
How to ramp up your Customer Support team using Intercom
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done.
Sales 4 min read
How live chat increases conversion rates
For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging.
