Customer Engagement 4 min read
How to retain more users with value-based onboarding
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 6 min read
Going on tour: How we spread engineering knowledge and culture across Intercom
Large engineering organizations face a common problem – different teams working on different parts of a product can end up…
Customer Engagement 38 min listen
SalesLoft’s Sydney Sloan on championing the customer experience
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe.
Product & Design 5 min read
Story of a portrait: how we create our Intercomics
For many Intercom staff, the “Intercomic” has become a coveted part of their job here, a very personal marker of progress and belonging. The cartoon portraits are a core part of the Intercom culture – here’s their origin story.
News & Updates 40 min watch
The Next Chapter of Intercom
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
News & Updates 6 min read
Introducing Answer Bot: Instant resolutions and happier customers
Introducing Answer Bot (now called Resolution Bot), an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.
AI & Automation 28 min listen
Rise of the bots: Leading experts discuss the latest in chatbot technology
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
Sales 4 min read
How sales teams can use video to turn leads into customers
When it comes to capturing people’s attention, there is nothing quite as effective as video, and for salespeople, capturing the attention of potential customers is key to success.
Product & Design 25 min read
The end of navel gazing
Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.
