Product & Design 25 min watch
Design in interesting times
We live in interesting times. Everything is changing rapidly around us, at a faster pace than ever before. This growth…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 5 min read
Flying cars, chatbots and looking forward to the next small thing
“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of…
AI & Automation 7 min read
6 essential chatbot recipes for sales and marketing teams
The sky’s the limit with how you customize a bot for your website, and with Custom Bots all it takes is an idea and a few minutes.
Customer Engagement 8 min read
Convert your ad traffic with personalized landing pages
In advertising, a one size fits all strategy is too broad to be truly effective. One size ends up fitting none.
Engineering 39 min listen
Reddit’s Nick Caldwell on engineering leadership
Reddit’s VP of Engineering, Nick Caldwell discusses the differences between management and leadership, fostering diversity in tech, and more.
AI & Automation 6 min read
Embracing complexity: Designing our Custom Bot builder
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
Customer Engagement 6 min read
Building a long tail of evergreen content
The first law of content marketing is that publishing is an expensive business. No matter how hard you try to…
Product & Design 7 min read
Strategy over speed: How video games prepared me for life as a product manager
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
News & Updates 25 min watch
Build your own chatbots with Custom Bots
This week we launched Custom Bots, a powerful new way to build completely customizable chatbots that work right in the…
