Customer Service 2 min read
Response Time: Vol. 24
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 38 min watch
Intercom on Product: The evolution of product management in the age of AI
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
AI & Automation 27 min watch
The Ticket: How AI is transforming customer service tech stacks
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Customer Service 2 min read
Embracing change, the customer service way
AI has fundamentally transformed customer service, so it’s important for support leaders to adopt a growth mindset. Here’s how we’re embracing change on the Intercom Customer Support team.
Customer Service 3 min read
Response Time: Vol. 23
In our latest “Response Time” interview, we ask Crystal Stephens, Head of Customer Experience at Atlas, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.
Customer Service 24 min watch
The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
Customer Service 4 min read
Intercom’s new and improved reporting features
Our new reporting features allow you to get clear, actionable insights into the performance of your entire support organization.
Customer Service 30 min watch
The Ticket: Understanding the changing economics of customer service in the age of AI
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality.
AI & Automation 5 min read
Five key takeaways about AI product management
The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.
