The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 5 min read
The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.
Customer Service 2 min read
Do you want to be the company making your customers relive the old days of support, or the one delighting them with a futuristic support experience?
Customer Service 5 min read
In our latest “Response Time” interview, we ask Agnieszka Popławska, Customer Success Team Lead at Calamari, about their greatest productivity hack, and more.
Customer Service 27 min watch
“Be the Spark” author Simon T. Bailey shares insights on how companies can embody the principles of platinum service to create customers for life.
Customer Service 2 min read
Unlock global customer support with Intercom’s AI agent, Fin, now offering multilingual capabilities in 45 languages.
Customer Service 16 min read
At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?
Product & Design 27 min watch
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Customer Service 2 min read
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about the most valuable thing that working in customer service has taught them, how they’d explain their job to an alien, and more.