The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 31 min listen
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
AI & Automation 8 min read
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on…
Sales 1 min watch
When managing hundreds of accounts, how do you make your customer outreach efficient but still human? Learn how we use personalized video messages in customer campaigns to foster long-lasting relationships.
News & Updates 1 min watch
The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s…
Product & Design 29 min listen
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.
News & Updates 4 min read
It’s rare that one product manages to solve all of your needs or the needs of your customers – no…
News & Updates 4 min read
We’re committed to investing in our platform and supporting our partners because we know the potential for business growth is significant – for our partners and for us. Read about how Typeform’s app is already bringing value to the business and its customers.
Sales 7 min read
If you work in sales, there’s one number you likely obsess over — your quota. Here are 5 proven strategies to help you consistently meet and exceed your quota.
Sales 6 min read
Live chat is all about engaging with website visitors in real time, but how do you make sure you’re talking to the right ones? Our friends from Tray.io explain how they use Intercom to drive revenue.
