The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 6 min read
Asking the right questions early in the sales process is paramount to understanding your prospect’s use case and fit for the product solution you offer. See the six questions we ask on every sales discovery call.
Customer Service 6 min read
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done.
Sales 4 min read
For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging.
Product & Design 25 min watch
We live in interesting times. Everything is changing rapidly around us, at a faster pace than ever before. This growth…
AI & Automation 5 min read
“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of…
AI & Automation 7 min read
The sky’s the limit with how you customize a bot for your website, and with Custom Bots all it takes is an idea and a few minutes.
Customer Engagement 8 min read
In advertising, a one size fits all strategy is too broad to be truly effective. One size ends up fitting none.
Engineering 39 min listen
Reddit’s VP of Engineering, Nick Caldwell discusses the differences between management and leadership, fostering diversity in tech, and more.
AI & Automation 6 min read
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
