The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 32 min listen
Elad Gil, author of the High Growth Handbook and former VP of Corporate Strategy at Twitter, explains when to hire a COO, how to handle re-orgs, where acquisitions go awry, and more.
Product & Design 4 min read
In product development understanding the outcome customers want, and what they currently use to get that outcome, is essential to making a better solution.
News & Updates 8 min read
In order to make bootstrapping work, you need to be scrappy, ruthlessly prioritizing your actions and avoiding non-essential expenses. Having…
Sales 7 min read
Product launches are great opportunities for sales reps to delight prospects and customers, but sending an email on launch day won’t cut it. Here’s how a robust sales enablement process maximizes product launches.
Sales 4 min read
Missing sales opportunities and forecasts? Take a look at how you’re managing your sales pipeline. Here are 4 easy ways you can keep the pipeline filled and keep your deals moving.
Sales 31 min listen
Doug Landis often sees an unsuccessful sales pitch stumble straight out of the gate. Specifically at the very first slide in the pitch deck.
Product & Design 23 min watch
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
Customer Engagement 10 min watch
Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…
Engineering 4 min read
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one.
